Comments on: WOOCOMMERCE ORDER STUCK ON HOLD

By: businesslegions

businesslegions — Fri, 17 Nov 2017 23:04:00 +0000

In reply to Tiff YGB. No problems at all. Glad that you managed to find a fix for the problem.

By: Tiff YGB

Tiff YGB — Fri, 17 Nov 2017 15:20:00 +0000

In reply to businesslegions. Thanks for the reply but I found a fix. I set up an SMTP plugin in Wordpress and thus bypassed using Gmail to which has seemed to work as now all test payments i've done go to main inbox.

By: businesslegions

businesslegions — Fri, 17 Nov 2017 01:32:00 +0000

In reply to Tiff YGB.

What does the LOG in WooCommerce say when you try to complete a payment?

If you go to WooCommerce – System Status – Logs and check the logs for any clues.

https://uploads.disquscdn.com/images/632f148c942e6341c64b2b20fc420a4e3bd0f1f63c3a4a39d60cafaea541eded.png

By: Tiff YGB

Tiff YGB — Tue, 14 Nov 2017 13:20:00 +0000

Unfortunately this still did not help the issue. I am checking the payments in Sandbox mode, i’ve set up the IPN and API in my Paypal business account, have you any more suggestions please?

By: businesslegions

businesslegions — Tue, 07 Nov 2017 22:39:00 +0000

In reply to Wa Weru.

You can always resend the invoice to get the client to pay for it. See below image. Select New Order

https://uploads.disquscdn.com/images/c0d308815e67cb20ba3b5dc998889f2d8e741dbb6ab7392f578e18ceb72c5617.png

Also, you can check the logs to see what the issue is under System Status and then click on the Logs Tab.

Hope this helps.

By: Wa Weru

Wa Weru — Tue, 07 Nov 2017 13:02:00 +0000

How do I get the payment that was on hold or do I instruct the client to initiate a fresh payment.Note all my emails are the same

By: businesslegions

businesslegions — Fri, 11 Aug 2017 09:51:00 +0000

In reply to Ryan. You would have to do this in the woocommerce dashboard under orders.

By: Ryan

Ryan — Mon, 10 Jul 2017 20:18:00 +0000

How do I reprocess the payments that were originally on-hold? Once the email was changed to the same receiver email, how do I reprocess those previous payments that didn’t go through?

By: businesslegions

businesslegions — Wed, 19 Apr 2017 13:08:00 +0000

In reply to Wasim Sheikh. @disqus_E2OfoW3eH8:disqus do you mean that you want to use a paypal email address that is different to the receiver email address?

By: Wasim Sheikh

Wasim Sheikh — Wed, 19 Apr 2017 07:06:00 +0000

After doing the above step. How to process the payment on hold. Validation error: PayPal IPN response from a different email address. I did as you directed in above steps but i need this payment to go to my paypal but its still the same can you help.

By: businesslegions

businesslegions — Mon, 27 Feb 2017 23:12:00 +0000

In reply to Phil Hudson. Hey Phil, thanks for visiting and glad the solution worked for you.

By: Phil Hudson

Phil Hudson — Mon, 27 Feb 2017 20:53:00 +0000

Huge Help! Thanks so much for posting this. I couldn’t figure out why, and it turns out my client had changed their default email in PayPal after I build their website. Thanks again!