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<\/div>\nKEY FEATURES<\/h3>\n
Who is the first person you talk to when you enter a hotel? The receptionist. Receptionists, in many ways, are the faces of a hotel, and one of the most essential components to a hotel’s success. Therefore, well-trained receptionists are hot commodities, and this course will teach you the many, often overlooked tools that receptionists must use to make themselves stand out and deliver an outstanding experience to customers.<\/p>\n
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- Access 17 modules & 10 hours of content 24\/7\n
- Examine the role of a receptionist, including an overview of duties, professional image, & dealing w\/ a hectic schedule\n
- Master communication essentials\n
- Practice better, more professional telephone skills\n
- Learn about sending formal & informal messages & issues of confidentiality\n
- Understand database management, booking & reservation procedures, & more<\/ul>\n
PRODUCT SPECS<\/h3>\n
Details & Requirements<\/p>\n
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- Length of time users can access this course: 1 year\n
- Access options: web streaming, mobile streaming\n
- Certification of completion included\n
- Redemption deadline: redeem your code within 30 days of purchase\n
- Experience level required: all levels\n
- Free technical support available 24\/5 via email, telephone and online chat\n
- Limit: 1 for you, unlimited as gifts<\/ul>\n
Compatibility<\/p>\n
- \n
- Mac\n
- iPhone\n
- iPad\n
- Windows 7 or later\n
- Android\n
- Browsers supported: Internet Explorer 8 or later, Google Chrome, Safari 8, Mozilla Firefox<\/ul>\n
Note: If using Apple Safari, you must change your preferences. For more information, click here<\/a><\/i>.<\/i>\n<\/div>\n<\/div>\n
<\/p>\nInternational Customer Service Diploma<\/strong><\/div>\n
<\/div>\n\nKEY FEATURES<\/h3>\n
Customer service departments are hugely important in the hospitality industry as they’re on the front lines of any negative customer experience. Being able to get customers around these bad experiences to not just return to the hotel, but to return frequently, is an invaluable skill that hotels are constantly seeking. Over this 11 module course, you’ll learn how to be an effective customer service advocate in the hospitality industry and leverage your knowledge into a new career.<\/p>\n
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- Access 11 comprehensive modules 24\/7\n
- Understand the role of customer service in creating satisfied customers\n
- Learn how to retain customers & the importance of keeping existing clients on board\n
- Deliver customer service in a face-to-face environment, over the phone, & online\n
- Deal w\/ difficult customers & overcome their negative experiences\n
- Escalate calls & queries to relevant managers & agents<\/ul>\n
PRODUCT SPECS<\/h3>\n
Details & Requirements<\/p>\n
- \n
- Length of time users can access this course: 1 year\n
- Access options: web streaming, mobile streaming\n
- Certification of completion included\n
- Redemption deadline: redeem your code within 30 days of purchase\n
- Experience level required: all levels\n
- Free technical support available 24\/5 via email, telephone and online chat\n
- Limit: 1 for you, unlimited as gifts<\/ul>\n
Compatibility<\/p>\n
- \n
- Mac\n
- iPhone\n
- iPad\n
- Windows 7 or later\n
- Android\n
- Browsers supported: Internet Explorer 8 or later, Google Chrome, Safari 8, Mozilla Firefox<\/ul>\n
Note: If using Apple Safari, you must change your preferences. For more information, click here<\/a><\/i>.<\/i>\n<\/div>\n<\/div>\n
<\/p>\nEasyType Typing Tutor<\/strong><\/div>\n
<\/div>\n\nKEY FEATURES<\/h3>\n
It’s often overlooked, but typing is a core qualification for many jobs, especially in the high-energy hospitality field. Hotel workers have to be able to jot information and communicate extremely quickly, which makes strong typing skills an absolute must. Over this course you’ll use the included exercises to drastically improve your typing.<\/p>\n
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- Get to grips w\/ the numeric keypad & how to touch type quickly & accurately\n
- Learn how to use upper & lower case on the QWERTY keyboard w\/ the help of 29 exercises\n
- Work you way through a variety of hands-on exercises\n
- Master single case letters which help you demonstrate a high standard of touch typing without the “Shift” key<\/ul>\n
PRODUCT SPECS<\/h3>\n
Details & Requirements<\/p>\n
- \n
- Length of time users can access this course: 1 year\n
- Access options: web streaming, mobile streaming\n
- Certification of completion included\n
- Redemption deadline: redeem your code within 30 days of purchase\n
- Experience level required: all levels\n
- Free technical support available 24\/5 via email, telephone and online chat\n
- Limit: 1 for you, unlimited as gifts<\/ul>\n
Compatibility<\/p>\n
- \n
- Mac\n
- iPhone\n
- iPad\n
- Windows 7 or later\n
- Android\n
- Browsers supported: Internet Explorer 8 or later, Google Chrome, Safari 8, Mozilla Firefox<\/ul>\n
Note: If using Apple Safari, you must change your preferences. For more information, click here<\/a><\/i>.<\/i>\n<\/div>\n<\/div>\n
<\/p>\nMicrosoft Office 2016<\/strong><\/div>\n
<\/div>\n\nKEY FEATURES<\/h3>\n
Microsoft Office is the most common office software on Earth, used by in just about every industry. It’s so common, that familiarity with the whole Microsoft Office Suite is often considered a base qualification for many jobs. In this course, you’ll get up to speed in the 5 core programs of Microsoft Office 2013 and 2016: Access, Excel, Outlook, PowerPoint, and Word.<\/p>\n
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- Gain confidence storing & tracking information w\/ Microsoft Access 2013 & 2016\n
- Progress from beginner to advanced in the spreadsheet program Microsoft Excel\n
- Explore the many organizational & communication functions of Microsoft Outlook\n
- Create, view, & present professional-standard presentations in Microsoft PowerPoint\n
- Get the most out of the word-processing program, Microsoft Word<\/ul>\n
PRODUCT SPECS<\/h3>\n
Details & Requirements<\/p>\n
- \n
- Length of time users can access this course: 1 year\n
- Access options: web streaming, mobile streaming\n
- Certification of completion included\n
- Redemption deadline: redeem your code within 30 days of purchase\n
- Experience level required: all levels\n
- Free technical support available 24\/5 via email, telephone and online chat\n
- Limit: 1 for you, unlimited as gifts<\/ul>\n
Compatibility<\/p>\n
- \n
- Mac\n
- iPhone\n
- iPad\n
- Windows 7 or later\n
- Android\n
- Browser Supported: Internet Explorer 8 or later, Google Chrome, Safari 8, Mozilla Firefox<\/ul>\n
Note: If using Apple Safari, you must change your preferences. For more information, click here<\/a><\/i>.<\/i><\/p>\n
THE EXPERT<\/h3>\n
Vizualcoaching is an institution of passionate and talented educationists who support over 300,000 students all over the world.
\nThe institution consists of over 180 individuals all specialising in their own aspects of combining education with technology. For more details on this course and instructor, click here<\/a><\/i>.\n<\/div>\n<\/div>\n<\/div>\n