One of the best business web based online chat tools

July 18, 2012   /   by Marco  / Categories :  Business
zopim

Have you ever been to a website and noticed an icon at the bottom right hand corner asking you if you have any questions then click here to chat? I’m sure you’ve seen it before! They are on most E-commerce websites.

We’ll today I’m going to recommend and market a useful product that lets businesses monitor and engage website visitors in real time. It is designed for small to medium businesses in mind, it is easy to use, affordable and powerful. It’s called zopim. Yes, it’s funky and catchy name.

Here’s some marketing information from zopim:

Screenshots

chat_window
Zopim was the first to introduce live chat widgets thats built right into your website. This gives your customers a more seamless and pleasant chatting experience while surfing your site. No more annoying popup chat windows!

dashboard_ss
Log in to Zopim’s web-based dashboard to get a wealth of information about your visitors in real-time. With an intuitive interface and features, you’ll become an expert in customer service within minutes.

Key Benefits

  1. Unparalleled Freedom: Users have a choice of replying via a web browser, favorite IM client (Gtalk, Yahoo! Messenger, AIM or MSN), or their mobile phone.
  2. Seamless User Experience: The user interface is designed to be pleasing and intuitive for online businesses as well as their visitors. Chats are also blazing fast so chats sent are received almost instantaneously. Chat widget designs are versatile and suits every website’s needs.
  3. Powerful Features:
    • Get access to real-time analytics and information about your visitors.
    • Use our Intelligent Trigger System to automatically engage high-value visitors.
    • Get suggestions to frequently asked questions.
    • And many more powerful features that makes customer engagement a breeze

Pricing Philosophy

Zopim believes that an enterprise-grade live chat application can be delivered at 20% of the price with 80% of the features intact. The 80% that matters to our customers.

 

Zopim’s packages ranges from FREE (limited to one agent and 2 concurrent chats) to USD 99 / month (10 agents). Start with a 14-day free trial to test drive the full potential of Zopim. No credit card required.

Developers

Are you a developer who can’t wait to customize the behavior of Zopim’s widget. Check out Zopim’s javascript API!

Languages

Zopim has been translated to more than 20 languages by their avid users. Chances are your native language is already supported, otherwise volunteer to translate and do yourself and the community a favor.

Plugins

Do you use a CMS or web publishing platform to maintain your website? Zopim’s plugins allow you to deploy and customize the chat widget. The following plugins are currently available:

  • WordPress
  • Shopify
  • Magento
  • Joomla
  • OsCommerce

 

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