Email Delivery Status Notification (Failure)

I recently noticed my emails were bouncing back with the following error message:

Delivery to the following recipient failed permanently:

emailadress@email.com

Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the server for the recipient domain example.com by mailstore1.secureserver.net. [72.167.238.201].

The error that the other server returned was:
550 #5.1.0 Address rejected.

After some investigation I discovered the issue was with an incorrect MX record. I recently changed the Name servers in my Godaddy account and this caused the incorrect MX records (must have used the default).

In Godaddy there is a way to check whether your MX or CNAME records are correct. To do this follow these instructions:

Log in to your Account Manager
From the Products tab, select Email
Next to the account you want to change, click Launch. The Email Control Center displays
Go to the Domains tab
Select the email account you want to verify MX records for, and then select Tools and Server Settings (the documentation on the Godaddy Website is incorrect) as it doesn’t have this step.

You will then receive the following screen with the server settings:

THE FIX

Then click on the Domains tab next to hosting and select the relevant domain name
Click the DNS Zone file tab and make all the relevant changes from the Server settings
Test by sending an email and check whether there’s an issue

Hopefully this fixed the problem and I hope that Godaddy update their documentation.

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