Email Delivery Status Notification (Failure) – Godaddy

November 5, 2013   /   by Marco  / Categories :  Technology
godaddy control panel mx record

I recently noticed my emails were bouncing back with the following error message:

Delivery to the following recipient failed permanently:

emailadress@email.com

Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the server for the recipient domain example.com by mailstore1.secureserver.net. [72.167.238.201].

The error that the other server returned was:
550 #5.1.0 Address rejected.

After some investigation I discovered the issue was with an incorrect MX record. I recently changed the Name servers in my Godaddy account and this caused the incorrect MX records (must have used the default).

In Godaddy there is a way to check whether your MX or CNAME records are correct. To do this follow these instructions:

  • Log in to your Account Manager
  • From the Products tab, select Email
  • Next to the account you want to change, click Launch. The Email Control Center displays
  • Go to the Domains tab
  • Select the email account you want to verify MX records for, and then select Tools and Server Settings (the documentation on the Godaddy Website is incorrect) as it doesn’t have this step.

godaddy control panel mx record server settings

  • You will then receive the following screen with the server settings:

godaddy control panel mx record

 THE FIX

  • Then click on the Domains tab next to hosting and select the relevant domain name
  • Click the DNS Zone file tab and make all the relevant changes from the Server settings
  • Test by sending an email and check whether there’s an issue

Hopefully this fixed the problem and I hope that Godaddy update their documentation.

 

DO YOU LIKE WHAT YOU'VE READ?
Join our subscription list and receive our content right in your mailbox. If you like to receive some Great deals our Freebies then subscribe now!

Our Sponsors

  • Follow us:

OTHER ARTICLES YOU MAY LIKE


USE FUSEBASE TO AUTOMATE TEAMWORK AND COLLABORATION

USE FUSEBASE TO AUTOMATE TEAMWORK AND COLLABORATION

If your business is growing, your team is juggling too many moving parts, and your client communication is spread across email threads, chat apps, documents, task boards, and endless follow ups, there is a good chance the real problem is not effort but fragmentation. Most businesses do not lose time because people are lazy. They […]

read more
USING REAP FOR VIDEO CLIPS

USING REAP FOR VIDEO CLIPS

Short form video is now one of the most effective ways to reach new audiences, grow brand awareness, and turn long form content into a steady stream of social media assets. For creators, marketers, consultants, educators, and business owners, the challenge is rarely a lack of content. The real problem is time. Editing long videos […]

read more

Like our Page