NEED A LIVE CHAT SOFTWARE FOR YOUR WEBSITES?

October 1, 2018   /   by Marco  / Categories :  Business, entrepreneur, Software, Technology, Websites
NEED A LIVE CHAT SOFTWARE FOR YOUR WEBSITES

Do you have a website? Do you have a way for visitors to talk to you whilst they are on your website? If you don’t then you’re missing out on opportunities to engage with your visitors and convert them into paying customers.

There are many chatting tools available but we want to introduce to you chatra.io a live chatting software to boost sales, build email lists and for eCommerce websites decrease abandonment rates.

Business Legions - chatra live chat software

Some of the live chat features of chatra.io are:

conversation history – chatra keeps a record of all messages. When speaking with a returning visitor, scroll up to access past conversations just like on a smartphone. It works the same on the visitor’s side. Chatra saves even unsent messages, so they are not lost when visitors move to other pages or even close their browser.

live typing insights – shows you unsent messages as they are being typed: no need to wait until the visitor hits send so you can prepare your answers before they are asked

Messenger mode for offline chat – instead of limiting your visitors to emailing you from the widget or blocking it completely when you are offline, Chatra offers them to chat with you in a messenger mode — setting expectations that it will take some time to get a reply

Targeted auto-messages – whether you are offline or online, help visitors take the desired action by sending targeted messages, triggered by the URL they came from or what they are doing on your website.

Intelligent pre-chat form – visitors will be asked to introduce themselves only after the first message is sent. It’s so much more welcoming

Web, desktop or mobile – get a consistent experience on all platforms and can access useful features like lead/visitor profiles, notes and saved replies. You can switch in an instant — start a conversation in your browser then grab your smartphone to continue on the go.

Team inbox & group chats – Work as a team in a shared inbox — and access ongoing conversations handled by other operators. Lurk or join to help and impress — visitors don’t expect to see few people helping them out together.

Invisible mode – when invisible, operators don’t receive new chats until they are invited to a conversation by a team member. You can have all the team (sales, engineers and even a CEO) in Chatra — they will only get notified when their teammate adds them to a chat with a customer — and only when there’s a need for that.

Integrations – with the paid version you are able to integrate with other applications such as amoCRM, Cloudflare, Ecwid, Facebook Messenger, Front, Help Scout, Shopify, Slack, Webhooks and Zapier and I’m sure the list will keep growing.

You can sign up here to try out the free version and then upgrade to the paid if you need more features. The paid version is only $19 per month.

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