Error Code 1681 and 1602 with installing Citrix Receiver

September 3, 2015   /   by Marco  / Categories :  Software, Technology
Business Legions - Citrix Receiver Error

Yesterday I tried installing the Citrix Receiver on a Windows 10 PC and it just wouldn’t install. Initially I thought I had a corrupted install file but that wasn’t the problem. After a number of attempts I managed to install it and decided to document it in case it happens again.

This was the error message I received when I tried running the Citrix Receiver For Web install file:

Business Legions - Citrix Receiver Error

You can click on the “View Log” button to check the contents of the log file.

Here’s a zipped copy of my log file.

Business Legions – Citrix Receiver Log Error 1618

When I looked at the log file I found out the main error message was:  [codesyntax lang=”php”]

[/codesyntax]

I couldn’t find this error code on the Citrix support website but I did stumble across an article explaining that this could be related to a Microsoft Installer error code.  The article suggested to perform the following:

Press Ctrl+Alt+Del and start Task Manager.

In the Processes tab, select MSIEXEC.EXE.

Click End Process.

It’s possible that you previously installed an application and the installer is hanging or didn’t finish (even after a restart). The MSIEXEC.EXE process is related to the Windows Installer component which is used to install new programs that use Windows Installer package files (MSI).

In my case, I did find 2 MSIEXEC.EXE processes, so I just followed the instructions and ended them.

I then ran the Citrix Receiver Web installer but ended up getting the same error message. Upon inspecting the log file again this time the error message was different.

Here’s a zipped copy of the new log file.

Business Legions – Citrix Receiver Log Error 1602

The error message this time was:

[codesyntax lang=”php”] [/codesyntax]

This time the error code was 1602 and this time the Citrix Support website mentioned this error code in this article Unable to Install the XenApp Online Plug-in. In the article it suggested to perform a clean install and Citrix actually has a tool for this called the Receiver Cleanup Utility – click on the link to download it.

Once you download the tool, extract the files.

ReceiverCleanupUtility.zip

Run the ReceiverCleanupUtility.exe file in a command prompt.

Citrix Receiver Utility Cleanup Tool

Press any key to continue

ReceiverCleanupUtility.zip_ReceiverCleanu Log

If you want to help Citrix by sending your log files press y. If not press n.

After running this cleanup tool, installing Citrix Receiver for Web worked like a charm. Hopefully this worked for you as well. If it didn’t let me know in the comments and I’ll try to help you out.

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