USB 2.0 j5CREATE STOPPED WORKING

June 17, 2016   /   by Marco  / Categories :  Technology
USB 2.0 j5CREATE STOPPED WORKING

Today, I experienced an issue with the USB 2.0 DVI J5CREATE dongle and it wasn’t displaying when I connected my display port cable to the Surface Pro 2. I run 3 screens on the Surface Pro 2. The setup is like this:

Surface Pro 2 - 3 Screens

One is the tablet monitor, the second via the Display Port – I have an adapter to go from Display Port to HDMI, then a HDMI cable to the monitor as the Samsung Monitor didn’t have any HDMI ports) and finally a USB 2.0 DVI J5CREATE connected to a USB Hub.

The software configuration is as follows:

Screen Configuration

So the problem that I had is when I connected the Display port cable it would automatically disable the J5CREATE display adapter. If I took the Display Cable out then the J5CREATE display adapter would work. I tried updating the drivers and even reinstalling the display drivers for the J5CREATE and the Intel HD 4000 drivers for the Surface Pro but it didn’t fix the issue.

The actual fix was to make sure Disconnect This Display option is not selected in the J5CREATE software.

J5Create Software Disable This Screen

Just make sure Extend Desktop is selected

J5Create Software Extend This Display

For some reason “Disable this Display” was selected and I honestly don’t think I’ve changed this. Well the solution is here if I ever need it.

 

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